We are always here for you and love to work with you and your team as much as possible!
There are several different avenues for getting MobileMind support.
- FAQ Articles (knowledge base)
- Support Tickets
- Schedule an HQ Coaching session
- Find out What's New in MobileMind
- Share a New Idea
- Renewal, Usage, Add a Feature
We are always here to help, but if you would like to try to find the answer on your own or just want to browse our knowledge base articles, you can click on the FAQ's button from the Learn side dashboard in the "Here for You" widget or from the Support widget on your HQ dashboard.
Couldn't find what you were looking for in our knowledge base or maybe you simply don't have time to search the articles? No worries! You are welcome to submit a support ticket any time you need.
Those tickets go straight to Megan Huss and she is happy to answer any questions you may have.
You can get to the support ticket link by clicking on your profile icon in the upper right of your HQ dashboard or the Learn side dashboard. You will also see the link in the "Here for You" widget on the Learn dashboard or the Support widget on the HQ dashboard.
Support Widgets:
Do you want us to help you brainstorm, strategize, or walk you through a MobileMind feature? We are here for it! All you need to do is click on Schedule an HQ Session from your Support widget on your HQ dashboard. You will be taken to a calendar where you can choose a day and time that works best for you! Please try to include as many details as you can so we can be prepared for the call.
If you are interested in new features and updates, you can check the What's New widget on your HQ dashboard or you can always go to the What's New Articles in our knowledge base to get a more detailed list.
We also love to hear what you would like to see. You can click on the Share a New Idea link from the Support widget on your HQ Dashboard as well!
Would you like to talk about an upcoming renewal, how your district is doing, or adding a new feature? Your Customer Success Team is here to help!
Please feel free to schedule a call with them or email Laura Smith Price (laura@mobilemind.io) or Catherine Broome (catherine @mobilemind.io) and let them know what you would like to talk about!