---
title: HQ - Users & Groups | Knowledge Base
description: Whether you are uploading users or creating and managing groups, you have control in MobileMind!
---

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1. [Knowledge Base](https://knowledge.mobilemind.io/)
2. [HQ - Users & Groups](https://knowledge.mobilemind.io/hq-users-groups)

# HQ - Users & Groups

 Whether you are uploading users or creating and managing groups, you have control in MobileMind!

## General

- [What are some tips for adding users and groups?](https://knowledge.mobilemind.io/what-are-some-tips-for-adding-users-and-groups)
- [How can I masquerade as one of our learners?](https://knowledge.mobilemind.io/how-can-i-masquerade-as-one-of-our-users)

## Rostering Options

- [Add & Edit Users Via CSV Import](https://knowledge.mobilemind.io/add-edit-users-via-csv-import)
- [ClassLink instructions](https://knowledge.mobilemind.io/classlink-instructions)
- [Clever instructions](https://knowledge.mobilemind.io/clever-instructions)
- [How do  you roster with SFTP?](https://knowledge.mobilemind.io/how-do-you-roster-with-sftp)

## Users

- [What job title options are available in MobileMind?](https://knowledge.mobilemind.io/what-job-title-options-are-available-in-mobilemind)
- [How do you manually edit users?](https://knowledge.mobilemind.io/how-do-you-manually-edit-users)
- [How do you add just one user?](https://knowledge.mobilemind.io/how-do-you-add-just-one-user)
- [How do you block or inactivate a user?](https://knowledge.mobilemind.io/how-do-you-block-or-inactivate-a-user)
- [How do you inactivate users during the renewal period?](https://knowledge.mobilemind.io/how-do-you-inactivate-users-during-the-renewal-period)
- [Why are active users being blocked each night?](https://knowledge.mobilemind.io/why-are-active-users-being-blocked-each-night)

See less ▼

## Groups

- [What types of groups should I create?](https://knowledge.mobilemind.io/what-types-of-groups-should-i-create)
- [How do you create and manage groups?](https://knowledge.mobilemind.io/how-to-you-create-and-manage-groups)
- [Can I create reviewer groups?](https://knowledge.mobilemind.io/can-i-create-reviewer-groups)
- [How do I create and manage groups if I am an Org Group Manager?](https://knowledge.mobilemind.io/how-do-i-create-and-manage-groups-if-i-am-an-org-group-manager)
- [How do I manage groups if I am a Group User Manager?](https://knowledge.mobilemind.io/how-do-i-manage-groups-if-i-am-an-group-user-group-manager)

## HQ Roles

- [How do Org Reviewer permissions work for courses?](https://knowledge.mobilemind.io/how-do-org-reviewer-permissions-work-for-courses)
- [What types of admin roles are available and how do I choose which roles to assign?](https://knowledge.mobilemind.io/what-types-of-admin-roles-are-available)
- [What does the dashboard look like for different HQ Roles?](https://knowledge.mobilemind.io/what-does-the-dashboard-look-like-for-different-hq-roles)
- [Is there a role in HQ for someone to create and manage groups without being an Org Admin?](https://knowledge.mobilemind.io/is-there-a-role-in-hq-for-someone-to-create-and-manage-groups-without-being-an-org-admin)
- [How do you give someone permission to review XPD requests?](https://knowledge.mobilemind.io/how-do-you-give-someone-permission-to-review-xpd-requests)
- [What should new content creators know before getting started?](https://knowledge.mobilemind.io/what-should-new-content-creators-know-before-getting-started)

See less ▼

- [Learning in MobileMind](https://knowledge.mobilemind.io/learning-in-mobilemind#main-content)

    - [General FAQ's](https://knowledge.mobilemind.io/learning-in-mobilemind#general-faqs)
    - [MobileMind Extension and Troubleshooting](https://knowledge.mobilemind.io/learning-in-mobilemind#mobilemind-extension-and-troubleshooting)
    - [Support](https://knowledge.mobilemind.io/learning-in-mobilemind#support)
    - [Dashboard](https://knowledge.mobilemind.io/learning-in-mobilemind#dashboard)
    - [AI Genie](https://knowledge.mobilemind.io/learning-in-mobilemind#ai-genie)
    - [Content](https://knowledge.mobilemind.io/learning-in-mobilemind#content)
    - [Feedback & Resubmissions](https://knowledge.mobilemind.io/learning-in-mobilemind#feedback-resubmissions)
    - [Backpack](https://knowledge.mobilemind.io/learning-in-mobilemind#backpack)
    - [Events](https://knowledge.mobilemind.io/learning-in-mobilemind#events)
    - [External PD Events](https://knowledge.mobilemind.io/learning-in-mobilemind#external-pd-events)
    - [Google & MS Certifications](https://knowledge.mobilemind.io/learning-in-mobilemind#google-ms-certifications)
    - [Observations](https://knowledge.mobilemind.io/learning-in-mobilemind#observations)
- [What's New?](https://knowledge.mobilemind.io/whats-new#main-content)

    - [2026](https://knowledge.mobilemind.io/whats-new#2026)
    - [2025](https://knowledge.mobilemind.io/whats-new#2025)
    - [2024](https://knowledge.mobilemind.io/whats-new#2024)
    - [2023](https://knowledge.mobilemind.io/whats-new#2023)
- [AI Genie](https://knowledge.mobilemind.io/ai-genie#main-content)

    - [Genie from the Learn Side](https://knowledge.mobilemind.io/ai-genie#genie-from-the-learn-side)
    - [Genie from the HQ Side](https://knowledge.mobilemind.io/ai-genie#genie-from-the-hq-side)
- [Mobile App](https://knowledge.mobilemind.io/mobile-app#main-content)

    - [General](https://knowledge.mobilemind.io/mobile-app#general)
    - [Android & iOS App](https://knowledge.mobilemind.io/mobile-app#android-ios-app)
    - [MobileMind Events on the App](https://knowledge.mobilemind.io/mobile-app#mobilemind-events-on-the-app)
    - [External PD](https://knowledge.mobilemind.io/mobile-app#external-pd)
- [HQ - General](https://knowledge.mobilemind.io/hq-general#main-content)

    - [General](https://knowledge.mobilemind.io/hq-general#general)
    - [General Content Info](https://knowledge.mobilemind.io/hq-general#general-content-info)
    - [General Support Info](https://knowledge.mobilemind.io/hq-general#general-support-info)
    - [Extension Information](https://knowledge.mobilemind.io/hq-general#extension-information)
- [HQ - Content Creation](https://knowledge.mobilemind.io/hq-content-creation#main-content)

    - [Content - General](https://knowledge.mobilemind.io/hq-content-creation#content-general)
    - [Categories](https://knowledge.mobilemind.io/hq-content-creation#categories)
    - [Courses](https://knowledge.mobilemind.io/hq-content-creation#courses)
    - [Submission Types](https://knowledge.mobilemind.io/hq-content-creation#submission-types)
    - [Reviewing Submissions](https://knowledge.mobilemind.io/hq-content-creation#reviewing-submissions)
    - [Badges](https://knowledge.mobilemind.io/hq-content-creation#badges)
    - [Learning Paths](https://knowledge.mobilemind.io/hq-content-creation#learning-paths)
    - [Announcements](https://knowledge.mobilemind.io/hq-content-creation#announcements)
    - [Assignments](https://knowledge.mobilemind.io/hq-content-creation#assignments)
    - [Quick Links](https://knowledge.mobilemind.io/hq-content-creation#quick-links)
    - [Mandated Training](https://knowledge.mobilemind.io/hq-content-creation#mandated-training)
- [HQ - Users & Groups](https://knowledge.mobilemind.io/hq-users-groups#main-content)

    - [General](https://knowledge.mobilemind.io/hq-users-groups#general)
    - [Rostering Options](https://knowledge.mobilemind.io/hq-users-groups#rostering-options)
    - [Users](https://knowledge.mobilemind.io/hq-users-groups#users)
    - [Groups](https://knowledge.mobilemind.io/hq-users-groups#groups)
    - [HQ Roles](https://knowledge.mobilemind.io/hq-users-groups#hq-roles)
- [HQ - Reports](https://knowledge.mobilemind.io/hq-reports#main-content)

    - [General](https://knowledge.mobilemind.io/hq-reports#general)
- [HQ - Events](https://knowledge.mobilemind.io/hq-events#main-content)

    - [General](https://knowledge.mobilemind.io/hq-events#general)
    - [Single Event](https://knowledge.mobilemind.io/hq-events#single-event)
    - [Conference](https://knowledge.mobilemind.io/hq-events#conference)
    - [Managing an Event](https://knowledge.mobilemind.io/hq-events#managing-an-event)
    - [Event Personnel](https://knowledge.mobilemind.io/hq-events#event-personnel)
    - [External PD](https://knowledge.mobilemind.io/hq-events#external-pd)
    - [Pre-Approval Workflow](https://knowledge.mobilemind.io/hq-events#pre-approval-workflow)
    - [Certificate Configuration](https://knowledge.mobilemind.io/hq-events#certificate-configuration)
- [HQ- Rubrics for Coaching and Evaluations](https://knowledge.mobilemind.io/hq-rubrics-for-coaching-and-evaluations#main-content)

    - [Creating Rubrics](https://knowledge.mobilemind.io/hq-rubrics-for-coaching-and-evaluations#creating-rubrics)
    - [Completing Rubrics](https://knowledge.mobilemind.io/hq-rubrics-for-coaching-and-evaluations#completing-rubrics)
    - [Observation Events](https://knowledge.mobilemind.io/hq-rubrics-for-coaching-and-evaluations#observation-events)
    - [Observation Roles](https://knowledge.mobilemind.io/hq-rubrics-for-coaching-and-evaluations#observation-roles)
- [HQ - Onboarding](https://knowledge.mobilemind.io/hq-onboarding#main-content)

    - [General](https://knowledge.mobilemind.io/hq-onboarding#general)
    - [Getting Up and Running with MobileMind](https://knowledge.mobilemind.io/hq-onboarding#getting-up-and-running-with-mobilemind)
    - [MobileMind Extension](https://knowledge.mobilemind.io/hq-onboarding#mobilemind-extension)
    - [MobileMind Academy](https://knowledge.mobilemind.io/hq-onboarding#mobilemind-academy)
- [MM Internal Documents](https://knowledge.mobilemind.io/mm-internal-documents)

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